Refunds and cancellation

What you are buying

Nrivzou Pro is sold by the month: each payment gives you 30 days of access. It is not a subscription that renews by itself, so nothing is ever charged unless you pay yourself, and there is nothing to cancel. By default you renew yourself; if you choose automatic renewal in your account, we prepare your renewal and email you a link to confirm it, nothing is charged without your confirmation, and you can switch back to renewing yourself at any time. If you do not renew, your plan simply returns to Free when the 30 days end, and you keep your account and your courses.

Refunds

You can ask for a refund of your latest payment within 7 days of the payment date. Write to us from your account email, with your receipt number. We answer every request, and we refund when Pro did not work as described or the payment was made by mistake.

A refund we grant is paid back the way you paid: bank card, D17 or bank transfer. How long it takes to appear depends on your bank or La Poste. After a refund, your Pro access ends.

A failed payment, or a charge without activation

If your payment fails, nothing is charged and you can try again. If your bank charged you but Pro is not active after a few minutes, write to us with your receipt or the payment reference: we check it and either switch your plan on or refund you.

Writing to us

Every request goes through the Contact page. Give the email address of your account and your receipt number.